Replacement

You may replace your item if it meets the following criteria:

• Wrong/mistaken order
• Damaged/defective item (within 3 days of receiving the item)
• Fraudulent transaction
• Or if you are simply dissatisfied with your purchase (at the customer's convenience)

Note: Items categorised as "Non-returnable, non-refundable, or non-exchangeable" cannot be returned or replaced.

There are two ways to do it:

a) By post:
• Send a replacement request email at [email protected] and our Customer Service personnel will reply and share the Replacement Request Form for you to fill in.
• Send the parcel back to us using any courier service and make sure to keep the receipt and tracking number as proof of your return.
• You will receive a confirmation email once we have received the returned items.
• After examining the returned item, we will proceed to send you the replacement item (subject to stock availability).

b) Return the item at the Concierge:
• Send a replacement request email at [email protected] and our Customer Service personnel will reply and share the Replacement Request Form for you to fill in.
• Bring the item and the order invoice to the Concierge located at the 3rd floor Highstreet, 1 Utama Shopping Centre.
• Our team will examine the item, and we will notify you through email regarding the replacement process.

Yes, you are allowed to request both a replacement and a refund for items from the same order. Please indicate clearly in the Replacement Request Form and Refund Request Form for which items you would like to replace or refund.

No need to worry! You will not be charged for any replacements. Upon examination, we will refund the shipping fee you incurred for returning the items back to us.

Once we receive the returned items from you, the replacement orders will be processed promptly. Our team will examine the item, which may take up to 2-3 working days. The replacement item should be shipped back to you within 5 working days from the day we receive the returned items for Peninsular Malaysia and 7-14 days for East Malaysia.